Windmill Forwarding is affiliated with FIDI. To be a member of FIDI, obtaining the FIDI FAIM certification is required. But what exactly does the FIDI FAIM certification entail, and why is it so special for international moving companies?
Here are the five key features:
Recognition as a specialist in the international moving market
The FIDI FAIM certification, awarded by the Federation of International Movers (FIDI), represents the highest standards in the international moving industry. Companies that achieve this certification are recognized as specialists who meet strict quality benchmarks. This indicates that they are reliable and possess the expertise necessary to manage complex international relocations successfully.
Regular audits ensure quality
To maintain the FIDI FAIM certification, moving companies undergo regular audits. These audits evaluate not only operational procedures and service quality but also the financial stability of the company. This ensures that customers can trust the continuity and reliability of the services provided by a FIDI FAIM-certified company.
Commitment to continuous service improvement
Companies with a FIDI FAIM certification are considered leaders in their sector. This certification is awarded only to moving companies committed to continuous improvement of their processes and services. Achieving this certification demonstrates that a company not only meets current standards but also actively works to enhance customer satisfaction and service quality.
Access to a global network of FIDI agents
A unique feature of the FIDI FAIM certification is its extensive network of FIDI-certified agents worldwide. This network plays a crucial role in providing seamless door-to-door moving services. Whether a customer is relocating to a neighboring country or across the globe, the network ensures consistent quality and reliable service throughout the entire moving process.
Ongoing employee training
An essential aspect of the FIDI FAIM certification is its emphasis on employee training and development. FIDI-certified companies invest in both technical and intercultural training. This ensures that their employees are well-prepared to address the challenges of international relocations while effectively communicating and working with customers from diverse cultural backgrounds.
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