Glossary

If your goods take up more space than the agreed cubic meters, additional  costs will be charged. This is because the transport and the work of the extra volume bring  additional costs. Make sure you make an accurate estimate of the volume of your household  goods to avoid unexpected costs, or ensure that you have done a survey with us before moving.  If you have had a survey, make sure you stay within the agreed volume.

If your goods need to be stored temporarily, for example because your new home is not ready yet, additional costs will be charged. These costs cover the safe storage of your goods in our facilities in the country of origin or the country of destination until you are ready to receive them.

Insurance for your goods during the move is not included in our standard service.  Insurance provides an extra layer of protection for your belongings against damage or loss during  transport. You can choose to take out all-risk insurance that covers virtually all risks that your  household goods may encounter during the move. This includes damage from accidents, loss,  theft, and other unforeseen events. We can advise you on this and provide an insurance  application form. The cost of the insurance is calculated as a percentage of the value of your  household goods. You need to provide us with the replacement value of the goods; we cannot do  that for you.

Customs authorities may decide to scan or inspect your goods before they enter or leave the country. Any costs incurred, such as X-ray scans or physical inspections, are not included in our quote. These costs are often imposed by customs and are beyond our control. Every country has its own customs that always have the right to select any shipment for inspection, often randomly. It doesn’t matter how big or small your shipment is; every shipment is eligible for inspection. The most common inspections are the ‘scan’ and the ‘fyco’ (physical control). All forms of inspection are associated with costs ranging from € 100 to € 1,000.

When we book sea freight on your behalf with a shipping company, we rent the container from the shipping company for a limited period. This period consists of a number of days before departure to load the container, the duration of the sea freight, and a number of days after arrival for customs clearance and delivery. The number of days varies by destination and shipping company. If the container is used for longer than the specified period for any reason, the additional costs fall under demurrage / detention. These costs vary by destination and shipping company and can quickly add up, ranging from € 20 to € 200 per day. In addition, a container in use for a shipment can only remain in the port for a limited period. If this period is exceeded, the port charges storage costs, which are often slightly lower than the demurrage / detention costs.

When you officially move, you are often allowed to bring your household goods without paying import duties and taxes; this is called an exemption. Newly purchased goods are always excluded from this. Each country has its own conditions for qualifying for this exemption. If you do not qualify for this or bring newly purchased goods, you will have to pay import duties and VAT on the items you import. The amount is based on a percentage of the value determined by the local customs. If you want more information, it is advisable to contact customs in the destination country.

If a parking permit is required to park the moving truck at your home, the costs are not included. Parking permits are often needed in urban areas to ensure that the moving truck can park legally and safely during loading or unloading.

Collecting goods from floors above the second floor and delivering goods to floors above the ground floor incurs additional costs. These costs cover the extra effort and time needed to move goods safely to and from higher floors.

If the walking distance between the moving truck and your home exceeds 25 meters, additional costs may be charged. These costs cover the extra time and effort needed to move your goods over longer distances. It may happen that even with a shuttle service, the moving truck cannot come directly to your home, causing the team to have to walk a longer distance. We include a maximum walking distance of 25 meters in our quote, measured from the truck to your front door. This also includes the distance within a building. It may also be that our team has to use a (small) lift or stairs, which requires extra time and effort. Discuss the situation of your home with your contact person to make the best preparations.

When the moving truck cannot come directly to your home and a smaller shuttle service is needed, the costs are not included. This may be the case in narrow streets or areas with limited access. When making the quote, we assume that both the departure and destination addresses are easily accessible with the relevant transport (container truck for sea freight, larger truck for European transport, etc.) unless otherwise indicated. If your address is not easily accessible, smaller trucks may need to be used, which is called a ‘shuttle service.’ There are costs associated with this because the goods have to be transshipped. Discuss possible accessibility issues as soon as possible to avoid surprises.

For special or fragile items, custom crates may be needed to transport them safely. These custom crates are not included in the standard moving quote but can be arranged at extra cost to protect your valuable possessions.

Using a moving lift may be necessary to move heavy or large items to higher floors. The costs for renting and using a moving lift are not included in our standard service but can be arranged separately.

Unpacking moving boxes is not included in our quote unless specifically agreed. Unpacking can be carried out on request at extra cost, where our movers carefully unpack your goods and place them in the right place.

Assembling or disassembling flat-pack furniture such as IKEA furniture is not included but can be arranged at extra cost. This can be useful if you need help assembling furniture in your new home. When our movers come to collect or deliver your items, they do not carry tools with them. If you have items that require tools to take apart or assemble, we often need to hire a handyman. Discuss this with your contact person so that proper preparations can be made.

Tasks such as drilling holes, hanging paintings, curtains, or assembling lamps are not included in our standard moving services. These services can be provided on request and at extra cost by a craftsman. When our movers come to collect or deliver your items, they do not carry tools with them. If you have items that require tools to take apart or assemble, we often need to hire a handyman. Discuss this with your contact person so that proper preparations can be made.

Hanging decorative items such as paintings, clocks, and curtains is not included in the standard move. These services can be provided on request so that your new home can be set up quickly and efficiently.

Damage or delays due to strikes, wars, or other labor conflicts are not covered by our standard moving quote. These situations are unpredictable and can cause significant delays.

Damage or delays due to force majeure such as natural disasters, epidemics, or other unforeseen events are not included. These circumstances are beyond our control and can affect the moving schedule and costs.

Any changes in exchange rates, fuel prices, and sea freight rates that affect the cost of the move are not included and can be adjusted without prior notice. This ensures that the actual costs of the move are accurately reflected. In the current global economy, we deal with fluctuating rates and prices. The dollar-to euro ratio fluctuates, fuel prices constantly rise, and shipping companies can adjust their sea freight rates monthly. When this occurs, we will notify you. Unfortunately, we have to pass these costs on, even if the validity of your quote has not yet expired.

If your building management requires an insurance certificate for the move, the costs are not included in the standard moving quote. This certificate may be needed to show that the moving company who will be delivering your goods has proper insurance.

Moving large, heavy, or special items such as pianos requires extra care and equipment and is therefore not included as standard. However, this service can be arranged at extra cost to ensure that your special items arrive safely.